 |
| How do I unsubscribe? |
|
The easiest way is to click the “Change your preferences” link at the bottom of any of the emails we have sent you. This will link you to a page where you will see your email address details and the preferences you currently have selected. Simply check or uncheck the boxes that comply with your email receipt preference wishes and your preferences will be updated.
Note: You still may receive service and legal announcements via email in accordance with your Sovereign Bank service agreement(s), as well as transactional emails and any emails you have explicitly requested to receive regardless of whether or not you elect to receive eCommunications from Sovereign Bank.
|
|
| Can I unsubscribe from certain types of messages, but still receive others? |
|
| Yes, click on the “Change your preferences” link at the bottom of any of the emails we have sent you. This will link you to a page where you will see your email address details and the preferences you currently have selected. Simply check or uncheck the boxes that comply with your email receipt preference wishes and your preferences will be updated.
|
|
| How often can I change my preferences? |
|
| You can change your preferences as often as you wish, however please remember to allow 10 business days for any new changes to take place. There is a possibility that you may receive emails not aligned with your new preferences during this period.
|
|
| How do I change the email address to which my emails are delivered? |
|
If you are a current recipient of Sovereign emails and would like to change your email address, simply access the “Change your preferences” link at the bottom of our communications to access the preference center.
From the Sovereign Bank Email Preference Center enter your current email address within the Registered Users section and follow the prompts to change your email.
|
|
| If I change my email preferences or unsubscribe, how long will it take before the change goes into effect? |
|
| Please allow 10 business days for any changes to take place. There is a possibility that you may receive emails not aligned with your new preferences during this period.
|
|
| Why have my Sovereign emails stopped arriving? |
|
You may have stopped receiving your emails because they have “bounced back”. This means that we have repeatedly tried to deliver your messages but you service provider is blocking email from Sovereign. To ensure that our Sovereign emails reach your inbox please be sure to add the following email addresses to your address book/safe list:
- news@info.sovereignbank.com
- billpay@info.sovereignbank.com
- email@business.sovereignbank.com
- billpay@business.sovereignbank.com
|
|
| Why have I not yet received email from Sovereign? |
|
| You should have received a “Welcome email” from Sovereign within 14 days of your eCommunications enrollment. If you have not yet received any emails please ensure you have added the email addresses indicated above to your safe list to ensure that our messages reach your inbox.
|
|
| Why does the layout of Sovereign email look bad? |
|
Sovereign will send your eCommunications in the format that you have requested—HTML or text.
- For HTML format recipients—We make every effort to provide you with an email format that is compatible with your email domain and browser display. In order to provide the best overall experience for everyone receiving our eCommunications, some users' email domains and browsers may not display the contents of the message 100% perfectly. The links embedded within the email should still work and direct you towards the correct follow on pages of information.
- For text format recipients—Dependant on both your email domain and Internet browser types, some of the links within the text message may not appear active. If this is the case please copy and paste the links into a Web browser to view the contents of the link.
|
|
| Some of the links within my email do not work. Why not? |
|
This is a problem that mainly affects subscribers to the text versions of the email. Your email application may not allow some long URLs to fit on one line. When they wrap onto 2 lines they sometimes break, causing an error message to display when you click on the link. This is a problem that affects many Hotmail subscribers.
To view the page simply copy and past the entire link address into your browsers address field.
If you are having problems with the links in the HTML version, this problem is most likely associated with your email client. It may help to close your email client and re-open the application again.
|
|
| How often can I change my preferences? |
|
| You may change your preferences at any time by simply visiting our Preference Center and submitting your requested changes.
|
Equal Housing Lender - Member FDIC
Printer-friendly format
