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| What is Telephone Banking? |
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| Telephone Banking is an automated service that allows you to access your account information and perform routine transactions from a touch-tone telephone. This convenient system is available 24 hours a day, 7 days a week. |
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| How can I complete routine transactions using Telephone Banking? |
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| To complete routine transactions via our Automated Telephone Banking System you need a User Identification Number and a Personal Identification Number (PIN). (You should have received your User ID Number and selected your PIN when you enrolled in Telephone Banking). Call 877-SOV-BANK (768-2265) and choose option 3 from the main menu for the Automated Telephone Banking System. Please follow the subsequent voice prompts.
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| What services are available on Telephone Banking? |
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- Account balances
- Account history
- Transfer funds/Make payments
- Stop payments
- Bank Card activation
- Sovereign PIN number changes
- Check reorders
- Branch hours and locations
- Interest earned prior year
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| How do I navigate through Telephone Banking? |
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| This mapping of the Telephone Banking system can guide you through the appropriate prompts.
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| How much of my account history is available on Telephone Banking? |
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| You will have approximately 2 prior statements as well as your current statement cycle available to you.
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| What is my Personal Identification (PIN) number? |
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| You may choose any 4-digit PIN number when using Telephone Banking for the first time.
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| How do I reset my PIN? |
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| We can reset it for you. Simply call one of our friendly customer service representatives at 877-SOV-BANK (768-2265).
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| What is the difference between the Ledger and Available Balance? |
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| Your Ledger Balance is your balance at the close of the previous business day. Your Available Balance is your Ledger Balance plus or minus any of "Today's Credits" or "Today's Debits". For example: Your ledger balance is $100, Today's Credits total $25 (you deposited $25 cash at your local branch), and Today's Debits total $10 (you withdrew $10 at an ATM). Your available balance would be $115. Note: other transactions may be credited/debited to your account throughout the day.
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| What if I want to speak with a Sovereign Representative directly? |
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| Customers are always welcome to speak with a SovDirect Representative. You should note, however, that if you speak to a representative to obtain routine transaction information that is available via the Automated Telephone Banking System you may be subject to a $2.00 agent fee. This does not apply to Premier Options customers.
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| How do I close an account? |
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If the balance in your account is $500 or less, a request to close your account over the telephone is acceptable. If the balance is greater than $500 you can either stop by a local branch or mail a notarized letter to:
Sovereign Bank
P.O. Box 841003
Boston, MA 02284-1003
If you send a written request, a check for the balance will be mailed within 1-2 business days of receipt of your request.
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| How do I close an account? |
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If the balance in your account is $500 or less, a request to close your account over the telephone is acceptable. If the balance is greater than $500 you can either stop by a Community Banking Office or mail a notarized letter to:
Sovereign Bank
P.O. Box 12646
Reading, PA 19612
If you send a written request, a check for the balance will be mailed within 1-2 business days of receipt of your request.
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